FAQ
Why is it necessary to set up MangoPay while completing a consultant profile?
Setting up MangoPay is mandatory to ensure the completeness of your profile and enable the platform to validate your account. MangoPay securely encodes your data, ensuring smooth invoicing and payments. Your KYC documents are stored securely by MangoPay.
When can I browse job opportunities?
You can browse job opportunities once your profile, including MangoPay setup, is complete and validated by the platform. Any modifications to your skills or experiences after validation require revalidation by the platform admin.
What does MangoPay do?
MangoPay is an authorized Electronic Money Institution that holds e-wallets for users. You can use these wallets to make payments (Pay-in), transfer funds between wallets (Transfer), and withdraw funds to a bank account (Pay-out).
How does the invoicing and payment process work?
After invoice validation by both the administrator and client, the client makes a payment into their MangoPay e-wallet. The payment is transferred to the consultant's e-wallet after WPYIT fees are withheld. The consultant can then request a payout.
How can I request Pay out?
You can initiate the payout process directly from the platform by navigating to: Profile > Legal Setup > Wallets > Pay Out.
When are WPYiT fees charged?
WPYIT fees are charged once the client has made a payment for your services. The fees are withheld from your consulting fees. There are no upfront fees and no impact on your treasury.
What does “importance levels” on our platform mean?
Importance levels represent how crucial a particular skill is for a client. The more important a skill is, the more selective the process becomes, prioritizing consultants with the required skills while eliminating those who don't have them.
How can consultants enhance their chances of job selection?
The more precise and coherent their skill set, the greater the chance of matching with a job offer. Consultants can also provide supporting evidence or proof of their skills.
How does the contracting process work on the platform?
After a proposal is accepted, both the consultant and the client mutually decide who will upload the contract. Admin validation is required before final approval and contract signing.
What happens before the contract is uploaded?
Both parties must complete the contract details on the platform before uploading. The details are used to produce invoices and cannot be changed after the contract is signed.
Who is responsible for initiating the contract details?
Either the consultant or the client can initiate the contract details. Once all fields are complete, both parties must approve, and no changes can be made afterward.
What information is required in the contract details?
Legal information, deliverables, timelines, payment terms, and specific conditions relevant to the engagement must be provided.
Where is my bank account data stored?
Bank account data are not stored by WPYIT. They are securely transmitted to Mangopay, a regulated payment provider.
What documents are required for KYC validation?
For individuals: proof of identity. For businesses: proof of registration, identity of the representative, articles of association, and a shareholders declaration.
Why do I need to submit KYC documents for MangoPay setup?
KYC documents are required for MangoPay setup to verify identity and ensure regulatory compliance, creating a secure financial environment.
Why has my KYC document been rejected?
Ensure the document is readable, completed, signed, and does not contain any stamps. Check MangoPay's document validity criteria.
How much and when are WPYIT's service fees charged?
WPYIT deducts its commission from consulting fees paid by the client. The service fee invoice is issued automatically when the client settles the payment.
Why is it important to complete the contract details before uploading the contract?
Completing the contract details screen beforehand ensures that both parties are on the same page regarding the terms of the engagement. It helps avoid misunderstandings and promotes a clear understanding of expectations. In addition, many data are prerequisites to producing an invoice.
Can the contract details be modified after approval and signing?
Following the approval and signing of the contract by both parties, any modification to the contract details will necessitate mutual agreement and validation. This process ensures that changes are acknowledged and accepted by both the consultant and the client. If adjustments are needed, it is recommended to initiate a new proposal after the contract has been formally approved and signed by both parties.
What happens if there are disagreements regarding contract details?
In case of disagreements, it is recommended to communicate openly and try to reach a consensus. If needed, WYiT may provide mediation or dispute resolution support to ensure a fair and transparent resolution.
Is there a timeline for completing the contract details, approval, and signing?
While there is no strict timeline, it is recommended for both parties to complete the contract details, approval, and signing in a timely manner to avoid delays in project start. No work can normally start without a proper legal arrangement in place. Timely completion facilitates a smooth transition to the next steps of the engagement.
Who can I contact for assistance or clarification?
For any question or concern, feel free to reach out to our support team on our real time messaging system or by email at Customer@wpyit.com. We are here to assist and ensure a seamless experience for both consultants and clients.
What are the steps to complete and finalize a contract on the platform?
Contract Details Completion: Both the consultant and the client initiate the contracting process by providing essential contract details on the platform. This includes specifying project scope, deliverables, timelines, and other relevant terms. Contract Upload and Approval: After completing the contract details, either party can upload the contract onto the platform. Subsequently, both parties review the uploaded contract. If satisfied, they individually click on the "Approve" button on the platform, signaling their agreement. This step ensures mutual approval before further validation. Admin Validation: Once both parties have approved the contract, the platform's admin steps in to validate the contract. Admin validation acts as an additional layer of assurance for the contracting process. Contract Signing: After admin validation, the final step involves both parties signing the contract. This formalizes the agreement and demonstrates the commitment of both parties to the terms outlined in the contract.
How does invoicing work on the platform after service delivery?
In line with contractual arrangements, consultants must raise invoices directly through the platform. The consultant's invoice goes through a two-step process. First, it is validated by WPYIT. Once approved, the invoice is then sent to the client for validation and payment. WPYIT validation ensures accuracy and compliance with platform policies, providing an additional layer of assurance in the invoicing process.
When is the WPYIT Fees Invoice generated?
WPYIT issues its fees invoice to consultants automatically, enhancing efficiency and ensuring transparency in financial transactions. The invoice is raised when the Client settles the invoice.
Can consultants track the status of their invoices?
Yes, consultants can track the status of their invoices, from creation to client payment, all within the platform.
There is an issue with my invoice.
In case of any issue, you can reach out to our support team for assistance on our real time messaging system or by email at Customer@wpyit.com.
I haven't received my email confirmation. What should I do?
If you haven't received your email confirmation, please check your spam or junk folder.
I am Consultant, Why should I set up MangoPay?
Setting up your MangoPay account is a prerequisite to contracting through our platform and a "must have” requirement for receiving payments through the platform.
I am Client, Why should I set up MangoPay?
As a client, setting up your MangoPay account is a requirement to process payments through the platform.